Technical support is provided via the “FAQ” tab and email. If you need to contact Technical Support, please follow the steps below before sending an email:
1. For all devices and computers... make sure your web browser and operating systems are up to date.
2. Read through our Frequently Asked Questions, as this will answer most of the support issues.
3. If you still have questions, email Technical Support at firstname.lastname@example.org*
When emailing support, please provide specific information about the problems you are experiencing. You can copy and paste the following form if it helps you describe your problem.
- Does the webcast connect?: Yes/No
- Are you having problems with buffering?: Yes/No
- Is the video freezing?: Yes/No
- Are you receiving an error message?: Yes/No
- Are you using wireless or wired internet?:
- What web browser are you using?:
- Any other comments or more details about the issue:
*On the days of the webcast, expect an email reply within 1-2 hours. We will respond as soon as possible. Also, make sure you check your junk mail and/or spam folders for our response.
Sweet Adelines International Webcast Team
Services provided by Riverbend Media